FAQ’s

Your Questions Answered.

Our FAQ’s section is frequently updated and addresses many of the most common questions that accountants have when considering Capium.

If we haven’t answered your questions here, we have multiple channels to get you answers—fast. You can use the live chat function on our website give us a call, or send us an email. We’re here to help.

Pricing and Payment

Can we extend our free trial?

Sure! We understand testing new software alongside doing your day job can be tricky – we’re flexible and happy to help. But we recommend booking in a demo to help you make the most of your time playing with the software.

Do you offer any custom packages?

Yes, please speak to one of Customer Success Managers.

How do you accept payment?

Direct debit, B.A.C.S and credit card.

What’s your cancellation policy?

We have a 30-day notice period so we recommend you cancel on the day of your last payment to us. If you don’t then your payment may roll on for another month – sorry! But we like to think it’s a lot more flexible than the industry standard of 90 days (!).

Integrations and Compliance

Is Capium an approved HMRC MTD supplier?

Yes, we are one of a small number of suppliers approved by HMRC for MTD.

Is your software recognised by HMRC and Companies House?

Yes.

Are you GDPR compliant?

Yes 100%.

Where are your servers based?

In the UK.

Is the cloud secure or not?

Yes, we work with Microsoft Azure to ensure your data is in a compliant and secure zone.

Support

What time is your Customer Support available?

Monday to Friday: 8:00 – 18:00 Saturday: 10:00 – 16:00

Is Support a premium service?

No, it’s free! Listening to our customers feeds our restless passion to keep innovating and anticipating the next bounce of the ball.

Using Capium

What browsers are you compatible with?

Google Chrome is our preferred browsers; however we are compatible with all of the major internet browsers.

Do you have bank data import options?

Yes, you can manually import bank transactions via CSV.

Can you import data from other software?

Yes, you can manually import data via CSV. API integrations with our major providers is on its way.

Do you have bank feeds? What banks do you support?

Yes, we do have bank feeds and we support all major UK banks through the open banking interface.

Is there an additional cost for more user licences?

No unlike our competitors we offer unlimited user licences.

Will you provide any data transfer support from old to new?

Yes, please speak to one of Customer Success Managers.

Is the software compatible with Macs?

Yes, it’s cloud-based software so can support all operating systems.

Getting Started With Us

Do you provide any onboarding support or training?

Yes, as part of our Support KPIs we hold your hand throughout the first month to ensure you are confident with the platform.