This Privacy Statement describes how we collect and use any information that you provide on our website, while doing business with Capium. Your personal and financial information’s privacy is among our core principles. Since you entrust us with sensitive financial data, we take that responsibility seriously.
This policy was last updated on 01 October 2012. It may be updated in the future to comply with any applicable British regulations and we’ll post the new version here on our website, so please check back periodically. We will never deviate from our basic principles.
You own & control who has access to Your Data
Capium stores financial information about a company or a sole trader as entered by that company or sole trader. We will store information that is entered by you. The data entered or upload into our web site (http://www.capium.com) remains your property, and have ultimate control over who has access to it. You can create user account, which allows your accountant to access financial data. It’s your responsibility to keep your password safe. We do not have access to user passwords and are therefore unable to access your account or data without your permission (you might set-up a temporary user account to help us to resolve a query you have).
Data we can see at Capium
We monitor user details, such as login dates and corresponding volumes of data, so we can know how people are using the system and to ensure our servers are up to the job. We may also log your IP address (this is your computer’s individual identification number that is assigned to your computer when connected to the Internet).
Personal Information that may be collected
When you register for services through the Website, you consent to the transfer and storage of your personal information on our servers. We store complete information which is entered by you during registration form filling. You must complete a registration form and provide personally identifiable information. We need this to:
- Understand your needs and provide you with a better service,
- Maintain our own accounts, and for billing,
- Enable us to answer your queries,
- Verify your identity for security purposes,
- Internal record keeping,
- Send you our newsletter, if you have asked us to.
Bank Account and Transaction Information
In order to get the most from Capium, you need to enter information about your bank account(s) such as the sort-code and account number. You also manually enter transaction data. This data is used to calculate your business accounts and tax liabilities. Although it is unlikely this data of itself could be used for fraudulent purposes, we are very aware that this information is sensitive and we are very careful about how we store it.
Credit Card Information
Once your free trial is over, you need to select the plan and provide payment details to start your subscription and continue using the service. This information is passed directly to our payment service provider (NetPay.co.uk and GoCardless.com) over an encrypted link and is never stored on our system. On-going billing is handled using an encrypted key to refer to your account. We do not store any of your payment card details.
Exporting your Data
You can export a complete copy of your data, as a csv/xml file, whenever you like.
In Case of Cancellation of Your Account
If you plan to cancel your account, we maintain your data on our system for a further seven days, to give you time to export your data (or maybe change your mind!). After this time your data is irrevocably removed from our database. We retain historical billing information for accounting purposes, because we are required to do so by law, but once you have terminated your account, we no longer have the ability to bill your payment card.
Sharing your data with others
We may share your Personal Information where we are required to do so by law, to protect our rights, to protect the right of other users of the Website or with suppliers that we engage to process data on our behalf.
We also reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our website users or relating to our website users. We will have no legal liability for such disclosures of your information.
You have the right to request a copy of personal information we hold about you. To do this, simply write to us or send us an email – you’ll find our contact details here. We may charge you £10 for providing this information to cover our administration costs.
You may unsubscribe from our email newsletter at any time by emailing or writing to us.
To provide the highest level of customer service we need accurate customer information. You can help by informing us whenever your circumstances change. You can ask us to correct incorrect personal information about you by writing to or emailing us.
You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner’s website at www.ico.gov.uk.